Accessibility statement

This accessibility statement applies to

This website has been developed to comply with the WCAG 2.1 AA standard for accessibility as a minimum.

This website is run by Portsmouth City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have made the website text as simple as possible to understand and aim to adhere to the national average reading age of 9.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • Some links do not make sense out of context
  • Some images are missing alt text
  • There is a missing form label on the Captcha security process

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements:

If you’re not satisfied with how we’ve dealt with your problem, you can find information on a making a complaint here.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Digital Customer Experince is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-compliance with the accessibility regulations

Issues with link texts

There are some links on this website that don’t make sense out of context. These links have text such as ‘here’ or ‘click here’.

We are advising content editors on ensuring that all link text provides context for the user.

Missing alt text

There are some images which don’t have any alt text. This means that some users won’t know what the images are.

We are advising content editors on ensuring that alt text is used for all images (except for purely decorative images).

Missing form label

We use Google Captcha on our feedback form to prevent us from receiving spam. We are aware of a few technical issues with Google Captcha such as a text area having no description, a local link destination not existing, an iframe being used to format content and the iframe having no title.

Google Captcha has become commonplace across many websites and most of our users are familiar with it. Due to this, we have no plans to replace it.

Google Captcha is exempt from meeting the accessibility regulations because it is neither funded, developed by, or under the control of Portsmouth City Council.

Preparation of this accessibility statement

This statement was prepared on 8 June 2023. It will be reviewed every 6 months to ensure continual compliance with the WCAG 2.1 AA standard for accessibility.

This website was last tested on 8 June 2023. The test was carried out by Portsmouth City Council’s in-house development team with in-depth knowledge of the WCAG 2.1 AA standard and completed using assistive tools such as the Chrome extension – WAVE Evaluation Tool.

We tested a sample of pages, including the website’s most popular pages (informed by Google Analytics).