Accessibility statement

This accessibility statement applies to and

This website has been developed to comply with the WCAG 2.1 AA standard for accessibility as a minimum.

This website is run by Portsmouth City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have made the website text as simple as possible to understand and aim to adhere to the national average reading age of 9.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • Some links do not make sense out of context
  • There is a missing form label on the Captcha security process
  • Some documents are missing titles in their properties
  • There are some accessibility issues on the WebEnrol platform

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements:

If you’re not satisfied with how we’ve dealt with your problem, you can find information on a making a complaint here.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Digital Customer Experince is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

Some content on this website isn’t fully accessible. We have identified the following accessibility issues in places on the website:

Issues with link texts (SC 2.4.4)

There are some links on this website that don’t make sense out of context. These links have text such as ‘here’ or ‘click here’.

We are advising content editors on ensuring that all link text provides context for the user.

Missing form label (SC 2.4.6)

We use Google Captcha on our feedback form to prevent us from receiving spam. We are aware of a few technical issues with Google Captcha such as a text area having no description, a local link destination not existing, an iframe being used to format content and the iframe having no title.

Google Captcha has become commonplace across many websites and most of our users are familiar with it. Due to this, we have no plans to replace it.

Google Captcha is exempt from meeting the accessibility regulations because it is neither funded, developed by, or under the control of Portsmouth City Council.

Documents missing page title (SC 2.4.2)

There are documents on the website that are missing a title in their document properties. This can make it difficult for users to decide if the document they have opened is relevant.

We have advised content editors on ensuring documents are uploaded in an accessible format, and will be replacing documents with issues.

Issues with WebEnrol

There are several accessibility issues on the WebEnrol portal including:

  • Some elements of the page can’t be accessed by keyboard (such as the burger menu) – SC 2.1.1
  • Some elements of the page are missing visible focus – SC 2.4.7
  • The focus order of the page is incorrect, with the cookies message at the end of the focus order – SC 2.4.3
  • There is a colour contrast issue with the ‘understood’ button on the cookies message – SC 1.4.3
  • Some text disappears on the carousel at 200% zoom – SC 1.4.4
  • Some links disappear on the carousel at 400% zoom – SC 1.4.10
  • An email link is not distinguishable by colour – SC 1.4.1

This portal is linked to an online database managed through a third party and changes are implemented through a series of beta testing and release processes approximately 3 times a year. Many of the accessibility issues have been resolved in the latest beta version, and these will be applied to the platform in Spring 2024.

Preparation of this accessibility statement

This statement was prepared on 16 April 2024. It will be reviewed every 6 months to ensure continual compliance with the WCAG 2.1 AA standard for accessibility.

This website was last tested on 16 April 2024. The test was carried out by Portsmouth City Council’s in-house development team with in-depth knowledge of the WCAG 2.1 AA standard and completed using assistive tools such as the Chrome extension – WAVE Evaluation Tool.

We tested a sample of pages, including the website’s most popular pages (informed by Google Analytics).